If you experience slow load times, unexpected error messages, or pages not appearing correctly on PropertyShark, the issue often lies in your browser’s cache, cookies, or connection settings. The steps below guide you through clearing cache/cookies and resolving common browser error messages.
Clear Browser Cache & Cookies
Why it matters:
Browsers store files (cache) and small bits of site-data (cookies) so sites load faster and you stay logged in. But outdated or corrupted cache/cookies can cause loading issues.
Steps (general):
- Open your browser’s Settings → Privacy or History menu
- Choose Clear browsing data / Clear cache & cookies
- Set the time range to “All time” or “Everything”
- Confirm and restart the browser
Links for major browsers:
- Google Chrome on Computer
- Google Chrome on Android
- Google Chrome on iPhone and iPad
- Mozilla Firefox
- Safari on Mac
- Safari on iPad or iPhone
- Microsoft Edge
If You’re Using Internet Explorer
Because Microsoft stopped updating Internet Explorer as of January 12 2016, we recommend switching to a modern, supported browser (e.g., Chrome, Firefox, Edge, Safari) for optimal experience. Learn more from Microsoft.
Fix Common Browser Error Messages
| Error Message | What it Means | What You Can Try |
|---|---|---|
| 500 Internal Server Error | A server-side problem with the website | Try reloading the page; wait a few minutes and retry |
| 502 Bad Gateway | A network/connection issue between servers | Refresh the page; if persistent, retry later |
| This Site Can’t Be Reached | The browser can’t connect to the website | Clear cache/cookies; check your connection; try another browser |
Still Having Problems?
If clearing cache/cookies and retrying doesn’t resolve your issue, it may be on our end. Please contact us.
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