Login Issues & Security Code

If you’re experiencing difficulties accessing your PropertyShark account, check whether you signed in properly:

1. Look for your name or a silhouette in the upper-right corner of the website. If you can’t see either of these, but instead see a “Sign In” or "Sign Up" button, you are not logged in.
2. Click the “Sign In” button and enter your email address in the upper box and your password in the lower box.

Make sure you click “Sign In” and not “Sign Up Now,” which is used to create an account or subscribe to one of our plans.

Please note that passwords are case sensitive, meaning you can use both upper- and lowercase letters. For example: if your password is “Shark123,” you won’t be able to log into your account with “shark123.”

If you entered your email address and your password, but received an error message that “The email address and password you entered did not match our records. Please double-check and try again,” then you entered the wrong email address or password. Click “Show me what I typed” to double-check the password.

If you see your name or a figure in the upper-right corner of the page, you’re logged in. However, if you’re still unable to use the tools – such as Comparables, Property Lookup, etc. – then the issue is most likely coming from the cache of your browser. Cache is a collection of files that are stored when you visit a website. Usually, these files improve loading speeds and ensure that you stay logged in to websites you’re using. However, sometimes these files need to be cleared out to ensure that your device fetches the most recent version of the website page that you’re trying to view.

The process for clearing cache varies by application; use the appropriate link below for your setup:

• Google Chrome on Computer
• Google Chrome on Android
• Google Chrome on iPhone and iPad
• Mozilla Firefox
• Safari on Mac
• Safari on iPhone / iPad / iPod
• Microsoft Edge
• Internet Explorer - see below

Security Code Message 

If you receive the following message when trying to access your account "Our system detected that your account has been accessed from more than one device at the same time." it simply means that you forgot to log out from your previous session and you now have to input the code received via email in the box. Currently, our platform allows 2 devices (a desktop and a mobile device) to log in at the same time without receiving the security code.

If, however, you do not receive the security code, please reach out to the Customer Support team.

To avoid getting the security code message in the future, you just have to remember to log out after each website use.

Internet Explorer

Because Microsoft discontinued the application’s development on March 17, 2015, we do not actively support Internet Explorer. Microsoft recommends installing its newer browser, Edge. Learn more.

PropertyShark.com should function as usual once you’ve completed these steps. However, because the site contains an abundance of information that is regularly updated or changed, it’s important to clear your cache regularly to ensure that you have access to the latest information.

If you cleared your cache and are still encountering issues, contact Customer Service for further assistance.