How “Account Sharing” Works

What is “Account Sharing”?

At PropertyShark, our system monitors signs of multiple simultaneous log-ins from different devices or browsers under a single account. This helps protect your account, your data, and maintain fair use of our service.

How the system detects it

The following scenarios may trigger our “Account Sharing” alert:

• Two or more people using the same account at the same time (e.g., in the office and off-site).
• You sign in on one device (for example, your work computer) and then open a second session on a different device (for example, home desktop) without logging out.
• Your device stays signed-in, then gets turned off or disconnected, and you sign in again on a second browser - the system may interpret this as a second session.
• Using multiple browsers or sessions from different locations simultaneously.

Why this matters

• Prevents unauthorized access and keeps your account secure.
• Ensures that usage limits (such as report views) are fairly applied.
• Maintains system integrity for all users.

What you can do

To avoid seeing the “Account Sharing” alert and to keep your sessions secure:

1. Sign out when you finish using PropertyShark on one device before signing in on another browse or device.
2. Clear your browser’s cache or cookies if the system mistakenly thinks you’re still signed-in somewhere.
3. If you receive the alert despite following the steps above, please reach out to our Support Team - we’ll help identify any session conflict and reset your active sessions.

Frequently asked questions (FAQ)

Q: Will I lose data or reports if my account is flagged?
A: No - your data and reports remain intact. The alert is about session activity, not content. If you’re unsure, contact our Support team.

Q: I logged out but still got the message - what should I do?
A: Make sure there are no hidden browser tabs or devices signed in. Clear your browser’s cache/cookies, then sign in again. If problem persists, contact our Support Team with details of device and browser used.