Editing & Updating Your PropertyShark Account

You can update nearly all aspects of your PropertyShark account- from contact information to billing settings- directly from within the site. Below is a consolidated, step-by-step guide covering how to access and modify account details, change your password, manage billing, and more.

How to Access Your Account Settings

1. Sign in to your PropertyShark account via the Sign In button in the upper-right corner.
2. Once logged in, click your name or the silhouette icon (also in the upper-right).
3. From the dropdown, choose “My Account” to go to your account dashboard.

What You Can Edit

Within your account page, you can manage the following:

• Account Details - such as email address, phone number, and other profile info (A)
• Password - change your login password (B)
• Credit Card / Billing Info - update payment method (C)
• Subscription & Auto-Renewal - view, cancel, or enable/disable auto-renewal (D, G)
• Other Options - turn on/off tips and hints, purchase additional reports, or start a new subscription (E, F)

Step-by-Step Editing of Account Details

To change your profile info (e.g. email, phone number):

1. From your account page, locate the “Account Details” section.
2. Click the “Edit Info” button.
3. In the pop-up or inline editing area, change the fields you want (e.g. email address, phone, name).
4. Click Save to apply changes.

Important Note:

• If you change your email, you may be required to validate the new email address via a confirmation link.
• If you are part of a group subscription, and you wish to change your email, contact your group administrator (rather than doing it yourself) to avoid conflicts.

Changing Your Password

From the account settings interface:

• There should be a Change Password option or tab within your account page.
• Follow the prompts to enter your current password, then set a new one.
• Save or confirm to complete the change.

Managing Credit Card / Billing Information & Subscriptions

On your account page, you can:

• Update your credit card or payment method used for your subscription or report purchases.
• Enable or disable auto-renewal of your plan.
• Start a new subscription or purchase additional reports if desired.
• Turn on/off tips & hints - optional in-app guidance or prompts.

Tips & Troubleshooting

• If an edit or update isn’t reflected immediately, try refreshing the page or logging out and back in.
• For email changes, check your spam/junk folder if you don’t see a validation email.
• If you encounter restrictions (especially as part of a group plan), contact your group admin or the PropertyShark support team.
• If you have any issues you can't resolve, submit a request via the Submit a request link in the Help Center.